FAQs

1. How do I use the smart thermal camera attachments?

Check out our guides for a detailed guide on how to use smart thermal cameras and how to get the most out of your rental:

https://efficienthome.co.uk/blogs/product-guides/rented-a-thermal-camera-learn-how-to-get-the-most-out-of-your-device

Our thermal cameras are designed to simply attach to your phone and can be used in minutes after downloading the FLIR ONE application from the relevant app store for your device.

2. How should I return my rental device?

All shipped rentals include a return shipping bag and return postage included in the shipping price.

We offer 2 options for returning your rental device both via the Royal Mail:

Collection from your address
    • A collection will be arranged from your delivery address and will be collected by your local Postal Service. 
    • Don't worry, they'll also provide a return label, so simply package in the return shipping bag and pass to your postman.
Drop off at your local Post Office
    • You are able to drop off your packaged device at your local Post Office.
    • Either present your provided QR code at the Post Office or print a label at home 

You'll receive an email after your order asking you to confirm your preferred option. 

 

3. Will it be cold enough to use my device?

You're likely to be able to get an effective scan from November through to April, however this is of course dependant on actual temperature. 

Typically, to perform an effective scan, you need a temperature differential of 10°C or more (so an interior temperature 10 degrees higher or more than the outside temperature).

This won't be an issue in the winter months, however putting your heating on to create a bigger differential in autumn and spring month will help.


4. When will get my refundable deposit back?

All deposits are refunded upon receiving the returned device. 

Given there is no damage, deposits are processed in full and depending on your banking provider will be received within 1-5 working days.

If you have not received your deposit after 5 days, please contact the team.

 

5. What happens if my rental return is late?

In the first instance, please contact the team as we may have flexibility. However, all rental products returned outside of the booked rental period will incur daily rental charges, which will be deducted from the deposit payment.

Of course, postage delays are out of your control so a return is completed when your order is marked as collected or dropped off for return.