FAQs
1. How do I use the smart thermal camera attachments?
2. How should I return my rental device?
All shipped rentals include a return shipping bag and return postage included in the shipping price.
We offer 2 options for returning your rental device both via the Royal Mail:
- A collection will be arranged from your delivery address and will be collected by your local Postal Service.
- Don't worry, they'll also provide a return label, so simply package in the return shipping bag and pass to your postman.
- You are able to drop off your packaged device at your local Post Office.
- Either present your provided QR code at the Post Office or print a label at home
You'll receive an email after your order asking you to confirm your preferred option.
3. Will it be cold enough to use my device?
4. When will get my refundable deposit back?
All deposits are refunded upon receiving the returned device.
Given there is no damage, deposits are processed in full and depending on your banking provider will be received within 1-5 working days.
If you have not received your deposit after 5 days, please contact the team.
5. What happens if my rental return is late?
In the first instance, please contact the team as we may have flexibility. However, all rental products returned outside of the booked rental period will incur daily rental charges, which will be deducted from the deposit payment.
Of course, postage delays are out of your control so a return is completed when your order is marked as collected or dropped off for return.